THUSA Support is a Managed Technical Service Provider specializing in the management, design, supply, deployment and support of standards-compliant information technology infrastructure, connectivity and user interfacing solutions.
THUSA Support is a THUSA Group Company committed to assisting clients in achieving their business objectives through consistent delivery of high-quality, value-driven products, services and technology solutions.
Tailor-made information technology solutions that offer our clients choice, best-fit solutions and value for money are the cornerstone of our business. In achieving this objective THUSA Support sources competitive solutions from likeminded partners and suppliers then uniquely bundles these together with technical services to meet our clients' specific business needs.
THUSA Support is strengthened by an unwavering commitment to client service excellence. Consumerism is driving a change and the distrust of unethical advertising and communications has helped to foster the rise of a more knowledgeable and sophisticated business consumer. THUSA Support acknowledges this fact, building our organisation on a trusted image and sound reputation. We look to engage and cultivate the communities that form around THUSA Support, and with this approach reward and incentivise our clients for loyalty.
Solutions and Services
THUSA Support provides a wide range of services to its clientele, from remote and onsite support, to project management, to outsourced-CIO services. What is common across these activities is the trust bestowed on THUSA by the client. Much of THUSA Support's growth is predicated on word of mouth, and reputation. Therefore to maintain brand image, it is essential that THUSA Support's actions are in the best interest of the client at all times.
By focusing on the relationship, not the transaction, remote users trust that helpdesk engineers are efficiently resolving their issues; clients trust our project plans have mitigated all known risks, and a client's CEO trusts in the strategic roadmaps and solutions we recommend to them.
By maintaining our focus on the clients' best interests, we will continue to build trust, enjoy long term relationships with our clients, and ultimately, THUSA Support will remain a growing and sustainable company.
THUSA Support works with clients of all sizes, across many business sectors, each with their own unique needs and circumstances. To respond to these varying needs, THUSA Support has defined a suite of available support services:
- Remote Desktop, Infrastructure and Field Support Services
- Proactive Remote Monitoring and Management
- Project services (including hardware/software/connectivity supply)
- Outsourced Site Administration
- Outsourced CIO services (including IT Management Consulting)
Together these services provide a unified IT solution, but they can also be provided on an ad hoc individual basis as required. Working with a client's IT leadership, THUSA Support's Sales Team will recommend the best-fit combination of services and solutions to meet the client's specific needs.
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