Governance, Strategy
and IT Operations

Most organisations overlook the IT investments necessary to maintain stability, support a new offering or accommodate...

Essential IT
Foundation Services

All businesses require a solid technology foundation to operate securely and reliably. THUSA offers a core set...

Infrastructure Management
and Technical Support

Managing Networks, Firewalls, Servers, Backups, PCs and mobile devices presents a challenge for many...

Project and
Transition Services

We manage the effective migrations and adoption of Microsoft 365, Azure, and related cloud...

Procurement and
Subscriptions

We source hardware, software and 3rd party services according to agreed standards which we establish...

Converged
Technologies

In todays connected world, THUSA is perfectly positioned at the heart of the convergence of industries into the sphere of IT...

Infrastructure Management and Technical Support

MAKING SURE IT ALL WORKS

Managing Networks, Firewalls, Servers, Backups, PCs and mobile devices presents a challenge for many organizations today. Organizations are looking to increase productivity while securing all data, and thus there is a constant need for upkeep management and support of the IT ecosystem.

We support, manage, maintain and report on our clients’ IT infrastructure, whether on-premise, in the cloud or a combination of both. Our team continuously monitors and resolves availability events, data backup successes, performance statistics, threshold breaches, and outages in order to achieve increased uptime for our clients.

Server Platforms
Physical
Virtual
Cloud

Storage Platforms
SAN/VSA
NAS
Cloud

Network Devices
Switches
Routers
Access Points
Controllers

Email Services
Mail Servers
Security Platforms

Firewall Devices
Physical
Virtual
UTM Appliances

Connectivity
Internet
WAN
VPN

Our Managed IT Services offering sets itself apart due to its transparent support model, which encompasses four distinct teams working closely together to support our clients’ technology needs. The team structure ensures Quality Control and Accountability, which translates into increased uptime and ultimately an enhanced end-user experience.

Account Management Support
Integration Services NOC Services

SUPPORT TEAM

The Support team is the customer interface for all services issues, tickets, change management, etc.

This team comprises Level I and II engineers staffed at THUSA’s Service Desk, On-Site, and THUSA’s in-field Services Group.




NOC SERVICES

The NOC Services Team is based in THUSA’s offices and is solely focused on proactive support and service automation.

Responsibilities include monitoring, alerting, trending, and backups.





INTEGRATION SERVICES

Primarily comprised of Level III engineers and Subject Matter Experts, the Integration Services team is the highest escalation point for any service requests.

This team is also focused on emerging technologies, projects, transitions and driving efficiencies through technology enhancements.

ACCOUNT MANAGEMENT

Account Managers are responsible for overall technical success of the THUSA/CLIENT relationship.

They focus and manage root cause analysis for recurring service issues and most importantly, they work with the appointed client liaison to make sure the services provided by THUSA are in line with expectation.