and IT Operations
Most organisations overlook the IT investments necessary to maintain stability, support a new offering or accommodate...
All businesses require a solid technology foundation to operate securely and reliably. THUSA offers a core set...
and Technical Support
Managing Networks, Firewalls, Servers, Backups, PCs and mobile devices presents a challenge for many...
We manage the effective migrations and adoption of Microsoft 365, Azure, and related cloud...
We source hardware, software and 3rd party services according to agreed standards which we establish...
Infrastructure Management and Technical Support
MAKING SURE IT ALL WORKS
Managing Networks, Firewalls, Servers, Backups, PCs and mobile devices presents a challenge for many organizations today. Organizations are looking to increase productivity while securing all data, and thus there is a constant need for upkeep management and support of the IT ecosystem.
We support, manage, maintain and report on our clients’ IT infrastructure, whether on-premise, in the cloud or a combination of both. Our team continuously monitors and resolves availability events, data backup successes, performance statistics, threshold breaches, and outages in order to achieve increased uptime for our clients.
Our Managed IT Services offering sets itself apart due to its transparent support model, which encompasses four distinct teams working closely together to support our clients’ technology needs. The team structure ensures Quality Control and Accountability, which translates into increased uptime and ultimately an enhanced end-user experience.
The Support team is the customer interface for all services issues, tickets, change management, etc.
This team comprises Level I and II engineers staffed at THUSA’s Service Desk, On-Site, and THUSA’s in-field Services Group.
The NOC Services Team is based in THUSA’s offices and is solely focused on proactive support and service automation.
Responsibilities include monitoring, alerting, trending, and backups.
Primarily comprised of Level III engineers and Subject Matter Experts, the Integration Services team is the highest escalation point for any service requests.
This team is also focused on emerging technologies, projects, transitions and driving efficiencies through technology enhancements.
Account Managers are responsible for overall technical success of the THUSA/CLIENT relationship.
They focus and manage root cause analysis for recurring service issues and most importantly, they work with the appointed client liaison to make sure the services provided by THUSA are in line with expectation.